How long does shipping take?

Orders are processed promptly, and delivery across South Africa typically takes 2–5 working days, depending on your location.

Are your perfumes authentic?

Yes. All Balmera fragrances are 100% authentic and sourced from reputable suppliers to ensure the highest quality.

How long do the fragrances last?

Our perfumes are selected for their performance and longevity. Most fragrances last between 8–12 hours, depending on individual skin chemistry and environmental conditions.

How should I apply my fragrance?

For optimal performance, apply the fragrance to pulse points such as the wrists, neck, and behind the ears. Allow it to dry naturally without rubbing.

How do I choose the right scent?

If you are unsure, we recommend exploring our “Compliment Getters” collection, which features our most popular and versatile fragrances.

Do you offer returns?

We accept returns on unused products in their original packaging. Please refer to our return policy for full details.

Are your fragrances suitable as gifts?

Yes. Our fragrances are designed with both quality and presentation in mind, making them an excellent choice for gifting.

Will sold-out items be restocked?

Our best-selling fragrances are restocked regularly. However, availability may vary due to high demand.

Do you offer customer support for recommendations?

Yes. Our team is available to assist you in selecting a fragrance that suits your preferences.